Who to call when the power goes out in the City of Medford.

If you lose electric power service in the City of Medford you can call Medford Electric at 715-748-3211.


All new customers are required to complete an Application for Utility Service. This is a fillable style form that would need to be opened in Adobe so that it can be filled out and print after completing it and drop it off at Medford Utilities office or save it to your PC and send it and a copy of your drivers license or photo ID as an email attachment to: cityofmedford@medfordwi.us

For most residential customers, your electric, water, wastewater and refuse/recycling bills are all included on one monthly bill from Medford Electric Utility.



Bills may be paid in-person at: Medford City Hall, 639 S. Second Street, our hours are 8:00 AM to 4:30 PM, Monday through Friday. There is also a drop-box at the main entrance for after hour payments. There is also a drop-box located at Medford County Market that payments can be placed in.

By Mail:

Medford Utilities
639 S Second St
Medford, WI 54451

Bills paid by mail must be received at our office on or before the due date to avoid late payment charges.

Automatic Bank Payment:

With automatic bank payment, your monthly bill is automatically deducted from your checking or savings account on the due date. You'll still receive your monthly bill with a reminder that the amount will be automatically drafted from your account. Your bill is paid on time every month. you'll never have to worry about forgetting a payment or mailing it on time.

The Automatic Bank Payment Application is completed and a voided check can be dropped off at Medford Utilities office or email it to: cityofmedford@medfordwi.us

By Credit Card, Direct Draft, E-Check:

The City of Medford uses Payment Service Network (PSN) for utility customers to pay safely and securely online.  With PSN you can set up a account and continue to pay your current utility bill.  To start your account with Payment Service Network

  • Pay by checking/savings/credit card
  • A convenience fee of 2.75% will be applied to credit card payments. An additional fee of 50¢ is applied for payments less than $100
  • Set up Auto-Pay
  • View your bills
  • Opt out of paper bills
  • View payment history
  • Print receipts
  • Change your payment profile

Budget Payment Plan:

A budget payment plan allows a residential customer, who has been on Medford Utilities for at least 6 months, to average annual utility billings into even monthly payments. Budget payments are calculated based on the estimated consumption and rates for the budget year. Applicable sales taxes are billed as they are incurred each month. Budget payment amounts are reviewed every six months and, if necessary, adjusted in order to reflect actual consumption. Adjustments are made with the objective that the customer’s under or over billed balance at the end of the budget year shall be less than one month’s budget amount.

Prompt Payment of Bills:

A one-time charge of 3% but not less than 50 cents will be added to bills not paid by the due date.

Disconnection of Service:

Service may be disconnected after 10 days of receiving notice for failure to pay a past due account. Customers that receive a Notice of Disconnection should immediately contact us at 715-748-3211 upon receipt of this notice if:

  • You dispute the notice of delinquent account.
  • You wish to negotiate a deferred payment agreement
  • There is a threat to the health the or safety of a resident because of the infirmities of aging, developmental or mental disabilities, the use of life support systems, or like infirmities incurred at any age, or the frailties associated with being very young.

Residential service will be continued or restored for up to 21 days to enable the occupant to arrange payment if the occupant produces a licensed Wisconsin physician’s statement or notice from a public health, social services or law enforcement official which identifies a medical or protective services emergency and specifies the period of time during which the disconnection of service will aggravate the circumstances. The postponement may be extended by renewal of the statement or notice.

You may appeal to the Wisconsin Public Service Commission staff in the event you dispute the grounds for the proposed disconnection or the amount of any bill. The toll free number is 1-800-225-7729.

Deferred Payment Plan: Residential customers may be able to avoid disconnection of service by entering into a deferred payment plan. Service will not be disconnected if the customer pays half of the outstanding bill, the agreed upon monthly payment for the outstanding balance, and their current monthly bill.  Tenants are not eligable.

Reconnection of Service: Service that has been disconnected for non-payment is subject to a reconnection fee of $15 dollars during normal office hours and up to $45 after regular office hours.

Financial Assistance:

Contact our office for information on agencies that may be able to provide financial assistance. 

© 2022 City of Medford

639 S. Second Street, Medford, WI 54451

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