BILLING AND PAYMENT INFORMATION
All new customers are required to complete an Application for Utility Service.
For most residential customers, your electric, water, wastewater and refuse/recycling bills are all included on one monthly bill from Medford Electric Utility.
Bills may be paid in-person at: Medford City Hall, 639 S. Second Street, our hours are 8:00 AM to 4:30 PM, Monday through Friday. There is also a drop-box at the main entrance for after hour’s payments. You may also drop off your payment at the Medford offices of Nicolet National Bank or Fidelity Bank.
Bills may be mailed to:
Medford Utilities, 639 S 2nd, Medford, WI 54451
Bills paid by mail must be received at our office on or before the due date to avoid late payment charges.
Automatic Bank Payment:
With automatic bank payment, your monthly bill is automatically deducted from your checking or savings account on the due date. You'll still receive your monthly bill with a reminder that the amount will be automatically drafted from your account. Your bill is paid on time every month. you'll never have to worry about forgetting a payment or mailing it on time. Automatic Bank Payment Application
By Credit Card, Direct Draft, E-Check:
The City of Medford uses Payment Service Network (PSN) for utility customers to pay safely and securely online. With PSN you can set up a account and continue to pay your current utility bill. To start your account with Payment Service Network
Pay by checking/savings/credit card
A convenience fee of 2.75% will be applied to credit card payments. An additional fee of 50¢ is applied for payments below $100.
Set up Auto-Pay
View your bills
Opt out of paper bills
View payment history
Change your payment profile
Budget Payment Plan:
A budget payment plan allows a residential customer to average annual utility billings into even monthly payments. Budget payments are calculated based on the estimated consumption and rates for the budget year. Applicable sales taxes are billed as they are incurred each month. Budget payment amounts are reviewed every six months and, if necessary, adjusted in order to reflect actual consumption. Adjustments are made with the objective that the customer’s under or over billed balance at the end of the budget year shall be less than one month’s budget amount.
Prompt Payment of Bills:
A one-time charge of 3% but not less than 50 cents will be added to bills not paid by the due date.
Disconnection of Service
Service may be disconnected after 10 days of receiving notice for failure to pay a past due account. Customers that receive a Notice of Disconnection should immediately contact us at 748-3211 upon receipt of this notice if:
You dispute the notice of delinquent account.
You wish to negotiate a deferred payment agreement
There is a threat to the health the or safety of a resident because of the infirmities of aging, developmental or mental disabilities, the use of life support systems, or like infirmities incurred at any age, or the frailties associated with being very young.
Residential service will be continued or restored for 21 days to enable the occupant to arrange payment if the occupant produces a licensed Wisconsin physician’s statement or notice from a public health, social services or law enforcement official which identifies a medical or protective services emergency and specifies the period of time during which the disconnection of service will aggravate the circumstances. The postponement may be extended by renewal of the statement or notice.
You may appeal to the Wisconsin Public Service Commission staff in the event you dispute the grounds for the proposed disconnection or the amount of any bill. The toll free number is 1-800-225-7729.
Deferred Payment Plan: Residential customers may be able to avoid disconnection of service by entering into a deferred payment plan. Service will not be disconnected if the customer pays a reasonable amount of the outstanding bill and agrees to pay the remaining outstanding balance in payments.
Reconnection of Service: Service that has been disconnected for non-payment is subject to a reconnection fee of $15 dollars during normal office hours and up to $45 after regular office hours.
Contact our office for information on agencies that may be able to provide financial assistance. Low-income customers may also qualify for heating fuel or electric bill payment assistance. Household income and size determine eligibility.